If you are currently enrolled in one of the College's medical plans but are considering changing plans or enrolling in medical coverage through the College for the first time, we hope you will find Cigna's customer service features and enrollment tools useful in selecting the medical plan option that best meets your needs and the needs of your family. Once enrolled, Cigna's customer service support model "One Guide" provides live service representatives 24/7 to help you engage in your health and get the most value from your plan. Reminder: If you are currently enrolled in a Cigna medical plan you will not receive a new medical plan ID card for 2023 and should continue to use your current ID card from Cigna in late December.
The following enrollment resources are available to you, and we urge you to begin to review the information and take advantage of them so that you are ready to enroll when the November 7th enrollment window opens in Workday.
- Cigna's One Guide - If you are currently enrolled in a Cigna medical plan through the College, you can call Cigna's One Guide customer service team 24/7 at (800) 244-6224. Remember when calling it is important to follow the prompts and enter your CIGNA ID number in order to be correctly routed to One Guide. We also urge you to register at mycigna.com.
- Cigna's Pre-Enrollment Line - If you are currently enrolled in a Cigna medical plan through the College, you can call 2/47 at (888) 806-5042. Cigna's team of representatives can help you better understand the medical plan options, answer questions, confirm in-network providers and more.
- Cigna's Easy Choice Select a Plan Tool - Cigna's easy choice tool is available at https://decisionsupport.cigna.com. The College's employee medical plan contributions are tiered in 4 annual salary bands. The access codes to use the Cigna tool are as follow: annual salary of $43,000 and under QAKGTAT7, annual salary of $43,001-$85,000 WAVGATLA, annual salary of $85,001-$140,000 9CPTCNLH and annual salary of $140,001 and over WC4HPJTW.
- Cigna's online directory - Go to cigna.com and click on "Find a Doctor" at the top of the screen. Under "How are you Covered?" select "Employer or School." When prompted to select a network use: Open Access Plus, OA Plus, Choice Funds OA Plus. You can use any in-network healthcare provider, medical facility, or pharmacy in Maine and across the United States with no referrals required by the plans. We urge you to establish a relationship with a primary care provider as a valuable resrource to help guide your care.