Concur Travel will be temporarily unavailable from 5:00 p.m. ET on Friday, September 18, through 6:00 p.m. ET on Sunday, September 20 while Direct Travel performs planned system upgrades.
If you need to make travel reservations during business hours while Concur is unavailable, please contact your Direct Travel agent team at (207) 874-7400 or corporate_me@dt.com. Please reserve the Emergency/After Hours service for travelers who are actively traveling and require immediate assistance due to delays, cancellations, or other urgent issues.
What to Expect After the Upgrade
- Your Concur login ID and password will remain unchanged.
- Travelers will experience a new, consumer-friendly booking interface for flights, hotels, rental cars, and rail reservations, designed to simplify the booking process and reduce the number of clicks required.
- The Trip Library will continue to display past trips; however, trip details for those historical reservations will no longer be available.
Training Resources
To help familiarize yourself with the new Concur booking experience, recorded training videos are available:
- Air: https://learning.sap.com/videos/booking-a-flight-with-sap-concur
- Car: https://learning.sap.com/videos/booking-a-rental-car-with-sap-concur-1
- Hotel: https://learning.sap.com/videos/booking-a-hotel-with-sap-concur
Support
For questions or assistance with the new Concur booking experience, please contact Direct Travel's Online Tool Support team at onlinetoolsupport@dt.com or 1-800-999-7939.
Thank you for your patience and cooperation as we work with Direct Travel to complete this transition.