Definition and Behavioral Indicators of Professional/Technical/Procedural Expertise

PROFESSIONAL/TECHNICAL/PROCEDURAL EXPERTISE -  applies specialized knowledge, skills and judgment to accomplish desired results and/or provide excellent customer service.

For example:

  • Understands procedural and technical aspects of one’s job
  • available to assist others in solving professional or technical problems
  • performs procedural steps in the correct order, accurately and on time to complete activity
  • demonstrates resourcefulness in acquiring additional professional expertise
  • keeps up to date on resources available to meet the needs of customers, internal and external