Story posted December 09, 2010
Beginning Friday, December 24, 2010, IT operations will be closed - including Help Desk, Telecommunications and Equipment Services/AV.
During the College holiday, Information Technology will ensure that Bowdoin systems are available and will provide afterhours-level customer service for technology emergencies only. For more information on afterhours services, please visit our Help Desk page. Even though IT staff will not be in their offices during regular hours, emergency support is available via the IT afterhours emergency cell phone, reachable via the Help Desk line at 207-725-3030.
When you call the Help Desk afterhours, you will automatically get voice mail. Once you get the voice mail greeting, option two will transfer you to the IT Emergency Cell Phone.
IT will resume normal work schedules on Monday, January 3. You may also submit a standard help ticket for completion after the shutdown.
For non-emergency technical assistance, you may submit your own help ticket online.