The IT Service Desk offers a single line of support and for all Bowdoin faculty and staff via phone, onsite and remote support.  We can help you with your computer, software, printing, telephone, cable TV and Internet/wireless needs on campus. We also partner with other IT groups such as A/V and Multimedia Services, Telecommunications, Enterprise Systems and more. If you need assistance from any group or individual in IT, please don't hesitate to reach out.

You can contact the Service Desk using any of the methods on the right or you can use our self-service knowledge base linked below.

Search our online knowledge base

Sample of Support Provided

Software and Hardware Support

  • Software Installation
  • Software and hardware consulting
  • Troubleshooting software and hardware issues
  • Computer repair, maintenance, and clean-up

Network and Internet

  • Wireless configuration and troubleshooting
  • Network File Services including IceBox File Access and Microwave
  • Network Connectivity
  • Virtual Private Network (VPN)

Email & Calendar

  • Email client setup and configuration (Outlook, Apple Mail)
  • Changing or resetting email passwords
  • Changing or resetting campus mailing list passwords
  • Creating shared department calendars
  • Creating email distribution groups

Virus & Spyware

  • Virus removal
  • Spyware removal
  • Troubleshooting anti-virus software issues


  • Setting up Network Printers on computers
  • Laser Printer repair and maintenance
  • Printer configuration (trays, duplexing etc.)
  • PolarPrint public printers
  • 3D Printing

Other Items

  • Smartphones and mobile devices
  • Computer Allocation Process (CAP)
  • Remote assistance and support