Using Departmental or Multi-user E-Mail Accounts on Exchange

Many departments at Bowdoin set up departmental email accounts so that the department, rather than a specific individual, can send e-mails (e.g., webmaster, admissions, alumni). Any user with access to the account, can log into the account, and send and view e-mail to and from that account.

If your department needs a new departmental or multi-user e-mail account, please contact the Help Desk at ext. 3030. Include the name for the account and the email user names of those that should have access to the account.

Once the account has been built, users can make the account accessible from the various clients, Outlook, Entourage and Webmail, by following these steps:

Outlook

  1. Open Outlook
  2. Choose Tools > E-mail Accounts...
  3. At the "E-mail Accounts" window, select "View or change existing e-mail accounts". Click Next >
  4. At the next "E-mail Accounts" window, select "Microsoft Exchange Server" and click on the Change...button.
  5. At the next "E-mail Accounts" window, click on the More Settings... button.
  6. At the "Microsoft Exchange Server" window, click on the Advanced tab.
  7. Click on the Add... button
  8. At the "Add mailbox" window, type in the name of the account, (e.g., "it"). Click OK
  9. Click OK on the "Microsoft Exchange Server" window
  10. Click Next > on the "Email Accounts" window, and then click Finish.

When you return to Outlook, you will notice that the mailbox for the departmental account has been added to your Mail list.

Note: if you try to expand the mailbox, you will probably get an error. Please log off your computer and then log back in to pick up the permission.

Entourage

  1. Open Entourage and click on the Mail icon
  2. Choose Tools > Accounts
  3. In the "Accounts" window, c lick "Bowdoin Email (Exchange)" and then click the Edit button
  4. In the "Edit Account" window, click on the Delegate tab
  5. In the "Users I am a delegate for" section, click the Add... button.
  6. In the "Select User" window, type in (part of) the name of the generic account in the field at the top, then click the Find button to pull up the account name. Select the account name from the list of accounts, then click OK.
  7. Click OK in the "Edit Account" window.
  8. Close the "Accounts" window
  9. The departmental account will now be listed in your Mail list and you can send and receive mail for the account.

Note: if you try to expand the mailbox, you will probably get an error. Please log off your computer and then log back in to pick up the permission.

Webmail

  1. Open your web browser and go to Webmail
  2. Log in to Webmail
  3. In the Address field of the browser, you will see the following address: "https://mail.bowdoin.edu/exchange/". At the end of that address, type in the account name. For example, if the account name is "it", then append the address so it says: https://mail.bowdoin.edu/exchange/it. Press the return key to reload the page.
  4. The email account being used now will be that departmental account.