Information and Technology

Voicemail Upgrade Project

Story posted January 07, 2011

The voicemail upgrade has been postponed 48 hours. The upgrade will occur between 6-9pm on Thursday February 3rd. When faculty, staff, and students access their voicemail the morning of Friday February 4th, they will be on the new system.

On February 2nd, Information Technology will upgrade Bowdoin's Voicemail system. The new system delivers voicemail messages to email as text and audio.  It also provides access to email and calendar via phone keypad or voice, improving your efficiency and productivity.

Project Goals

  • Provide Bowdoin faculty, staff and students the most secure and stable voicemail technologies.
  • Provide more voicemail features that increase productivity and integrate with the email system.

Project Timeline

  • September 2010 -- IT started using and testing upgraded voicemail system.
  • December 14, 2010 -- Pilot group upgraded to new voicemail system.
  • February 2, 2011 -- All faculty, staff and students upgrade to new voicemail system.

What do I need to do?

Prior to Moving to Upgraded Voicemail:

After Moving to Upgraded Voicemail (February 2):

  • Log into the new voicemail system by pressing the "messages" button on your desk phone or calling 721-5000 from off-campus.
  • Enter your temporary 6 digit PIN number that was sent via email from Microsoft Outlook with subject line: "Welcome to Exchange Unified Messaging".
  • Follow the prompts to reset your PIN number, record your name and your optional new personal greeting.
  • Be sure to check your messages. It may take up to 24 hours for your red message light to be synchronized with the new system.

What types of Training will be provided?

  • Quick Reference Sheets (available soon)
  • Hands-on group training classes (30-45 minutes)
  • Targeted training classes for your department, upon request.
  • Documentation on the IT web page.

What are some Benefits of Upgrading Voicemail?

  • The ability to manage your voicemail from Webmail, including resetting your voicemail password
  • More control over how your calls are answered
  • Speech-to-text previews that let you see important voicemail messages when you are in a meeting or otherwise unable to take calls
  • Access to your email and calendar through your phone.

FAQs

  • Will I still be able to listen to my voicemail from my email? YES: Every voicemail will be automatically delivered to your email box.
  • Can I access my voicemail from home/off-campus? YES: You will be able to access your  voicemail from your office desk phone, from other campus phones, and from any off campus phone/mobile devise.
  • How do I change my voicemail pin?  Follow these instructions.
  • What do I do if I forget my pin?  Follow these instructions.
  • What will happen when I dial the main Bowdoin telephone number, 725-3000, IT Help Desk (x3030) or other numbers with prompts?  You can press the appropriate number on your keypad and will be transferred.
  • Do I have to use the Voice Interface to process my voicemail or can I use the phone keypad?  You can use either.
  • Will I still have a red light on my phone, (the message waiting indicator)? YES. When a voicemail is left when you are gone, the red light on your phone will go on until you pick up the message(s) from your phone or your email.
  • Can I turn off some of the new voicemail features? YES. In Webmail Options, you can turn off the voicemail "preview" (speech to text) option and the email notification for missed calls.
  • Will I still be able to see missed calls? YES, you will be notified of all missed calls through email, as well as your telephone, unless you change the notification option in Webmail.
  • Do "missed calls" have to appear in my email box? NO, you can use Webmail Options to change the default setting so that you will NOT be notified in your email box if you miss a telephone call and the caller does not leave a message.
  • Can I put all my voicemail messages in one folder in Outlook? YES. In Webmail Options, you can select any folder in Outlook to store your voicemail messages.
  • What about voicemail only accounts – will a new greeting need to be recorded? YES, you will need to record a new greeting.  Follow the same steps used for regular accounts.